Manage purchased services

View purchased services

• Sign in to the Dynamo Storefront;
• From the side navigation menu, select Service management;
• The list of purchased services is displayed;
• You can search for a service using the search bar;
• You can change the service view by selecting either list view or grid view;
• You can select Show deleted services to display deleted services as well.

View service details

• Access the Service management section;
• Select the service you want to view;
• The service details page opens;
• Within the service details page, you can view:
  • general service information;
  • order number and order item;
  • associated Provider;
  • provisioning status;
  • service status;
  • service start date and end date;
  • plan type;
  • service technical details;
  • pricing and applied charges;
  • payment information;
  • details of any associated transactions.

Edit the service tag

The Service tag is a label used to distinguish multiple instances of the same service. It can be set when adding the service to the cart and edited later.

To edit it:

• Access the service details page;
• Select the edit icon next to the Service tag field;
• Enter the new value;
• Confirm the change.

Download provisioning details

• Access the service details page;
• Select Download provision details;
• A .json file containing the technical information associated with service provisioning is downloaded.

The content of the downloaded file may vary depending on the purchased service and the configuration defined by the Provider.

Cancel a service

• Access the Service management section;
• Locate the service you want to cancel;
• Select the X icon associated with the service;
• A confirmation dialog is displayed;
• Select Cancel Service to confirm the service cancellation;
• If you do not want to proceed, select Keep Service.

Service cancellation is irreversible.