Manage orders

View orders

• Sign in to the Dynamo Storefront;
• From the side navigation menu, select Order management;
• The list of submitted orders is displayed;
• For each order, you can view:
  • Order ID;
  • Order date;
  • Payment status;
  • Provisioning status;
  • Services included in the order:
    • Associated Provider;
    • Plan type;
    • Service price;
  • Order total.

View order details

• Access the Order management section;
• Locate the order you want to review;
• Select View order;
• Within the order details page, you can view:
  • General order information;
  • Payment status;
  • Provisioning status;
  • Services included in the order;
  • Service details and configuration settings;
  • Associated Provider;
  • Pricing plan;
  • Pricing and applied charges;
  • Any reasons for order rejection.

Check payment, provisioning, and service status

Within the Order management section, Dynamo displays different status values associated with the order and purchased services.

The primary statuses are:

• Payment status: indicates the payment status of the order;
• Provisioning status: indicates the status of the service activation process;
• Service status: indicates the operational status of the purchased service.

Based on the displayed status, you can determine whether:

• the payment has been authorized or declined;
• provisioning has been completed or is still in progress;
• the service is active and available;
• the order requires additional verification or intervention.

Copy an existing order

• Access the Order management section;
• Locate the order you want to reuse;
• Select Copy order;
• The services included in the order are automatically added to the cart;
• You can modify service parameters before completing a new purchase.

Copying an order allows you to quickly reuse previously purchased services without having to configure them again from scratch. The Copy order button is available only if service provisioning is in progress or has failed. If the service has already been provisioned, the button is disabled.

Cancel a service

• Access the Order management section;
• Locate the service you want to cancel;
• Select the X icon associated with the service;
• A confirmation dialog is displayed;
• Select Cancel Service to confirm the service cancellation.

Service cancellation is irreversible.

For Individual accounts, if the service is cancelled within the 14-day cooling-off period, the refund is processed automatically.

Contact support for an order

• Access the Order management section or the order details page;
• Select Contact support;
• the Service Desk support chat opens, allowing you to request assistance.