Payments and billing

Accepted payment methods

You can pay for services offered through Dynamo exclusively by credit card. Dynamo accepts credit cards from the following networks:

• Visa
• Mastercard
• American Express
• Discover

Prepaid credit cards are not accepted.

How to manage credit cards

Credit cards associated with your Buyer account can be managed during the Payment confirmation step of the purchase process.
In this section, you can:

• add a credit card (if you are making your first purchase);
• use a previously saved credit card;
• add a new credit card from the Card section;
• edit a saved credit card.

Saved cards are displayed in the Saved section in a partially masked format, showing the card network and the last digits of the card.
To manage a saved credit card, click the three-dot menu icon:

• select the blue icon (pencil) to update card information (expiration date and associated country).

For services with recurring payments (Subscription or Pay per use), the credit card used to purchase the service is also used for subsequent payments. Currently, this credit card cannot be replaced.

Payment models and applicable charges

Services available in the Dynamo marketplace may use different billing and charging models. Depending on the selected service, you may find:

• Upfront: the charge is applied in advance at the time of purchase or service activation;
• One-off: a single payment is applied for a one-time purchase, with no recurring charges;
• Subscription: the service includes recurring charges, such as monthly or annual billing;
• Pay per use: charges are based on actual service usage or resource consumption.

Depending on the purchased service, the following charges may also apply:

• Activation fee: one-time service activation charge;
• Initial payment: first payment required when subscribing to the service;
• Recurring fee: recurring charge associated with the service;
• additional charges related to optional features or extra consumption.

How service charges and renewals work

The initial charge is applied during the purchase process, after order confirmation and credit card submission.

Subsequent charges depend on the payment model associated with the purchased service:

• for Upfront services, payment is required in advance at the time of purchase or activation;
• for Subscription services, charges are automatically processed according to the applicable billing cycle;
• for Pay per use services, charges are calculated based on service usage.

For services that include renewals or recurring billing, the credit card provided during purchase is also used for future payments.
Recurring charges are automatically applied according to the pricing terms and billing cycle associated with the purchased service.

How billing works in the marketplace

During checkout, an order summary is displayed showing the service amount, any applicable taxes, and the final total.
The summary includes:

• service amount;
• subtotal;
• applicable taxes;
• total amount due;
• any recurring or usage-based charges.

How to view transaction history

Payment and transaction information is available within the Dynamo portal. To view transaction history:

• sign in to the Dynamo Storefront;
• from the side navigation menu, select Transactions;
• select My transactions;
• within this section, you can:
  • view transaction history;
  • search for specific transactions using the search bar;
  • filter results by date using the Date range filter;
  • filter transactions by status;
  • export transaction data using the Export data button.
• by selecting a transaction, you can view details including:
  • transaction ID and order ID;
  • transaction status;
  • payment date;
  • total amount and applicable taxes;
  • payment method used;
  • billing information associated with the payment.

The transaction details page displays the email address associated with the payment and billing information.

How to check payment status

You can check payment status from the My transactions section within the Transactions area.

To check the status of a payment:

• access the Dynamo Storefront;
• from the side navigation menu, select Transactions;
• select My transactions;
• locate the transaction you want to review;
• check the value displayed in the Transaction status column;
• if needed, use the Transaction status filter to display only transactions with a specific status.

Available statuses may include:

• Success: payment completed successfully;
• Failed: payment was unsuccessful;
• Pending: payment is still being processed;
• Cancelled: payment or transaction was canceled;
• Refunded: payment was refunded;
• Recurring payment success: a recurring payment was successfully completed;
• Recurring payment failed: a recurring payment was unsuccessful.

What happens if a service renewal fails

If a recurring charge cannot be processed successfully, the service renewal will not be completed. Depending on the terms of the purchased service, a failed payment may result in service limitations, suspension, or cancellation.